To be considered...

To Apply:

ALL applicants must live within 30 minutes of Back Bay and must have reliable transportation or access to public transportation.

ALL applicants must be able to work flexible hours.

For employment consideration, please follow the following instructions:

  • Submit a Word document resume
  • Submit a Word document cover letter explaining why you are interested in joining the SkinHealth team
  • Attach a recent photograph
  • Submit to: HR@skinhealthcenters.com

We would love to hear from you!

Employment Opportunities: A Winning Formula

006storewebsizeSkinHealth is Boston’s leader in facial rejuvenation treatments, laser, cosmetic surgery, body sculpting and advanced skin care. Since 1999 we’ve been helping men and women of all ages look naturally younger. “Look fresh and vibrant at any age”, that is our mission.Our winning formula is the unsurpassed expertise of our staff which includes three Harvard-trained, board-certified cosmetic surgeons, nurse practitioners and medical aestheticians as well as specialized technicians for nail services.  SkinHealth Centers are located in Boston on Newbury Street, and in Wellesley Hills. 

Open Positions

Customer Service Representative

Overall responsibility for the front desk and customer service department, which includes client interactions and customer relations, appointment scheduling, processing sales tickets, opening and closing spas, handling phone calls, retail product sales and inventory management, maintaining client records and date base, and management of the physical facilities.

Must represent SkinHealth to patients, clients, physicians and practice employees in a positive light and a professional manner.

Based on Newbury Street, this is a hands-on position that encompasses performing the duties outlines below.

It is expected that all clients and patients will be greeted in a friendly manner and treated with utmost respect and courtesy.  A positive, upbeat, service-oriented attitude is imperative.  Should maintain a cooperative and team oriented approach to the job.

Specific Responsibilities of Customer Service Representative are outlined below, after qualifications.

Qualifications

A minimum of three years of experience in spa, service or hospitality field

Must possess the following attributes

    Positive, can-do attitude

  •             Reliable, great work ethic

                Professional demeanor

                Team player

                Results oriented

                Excellent phone voice

                Polished and well-groomed appearance

                Good computer skills

                Ability to multi-task

                Problem solving abilities

                Detail oriented

                Friendly, outgoing personality

                Organized

                Good administrative skills

                Interest in skin care, health and wellness

                Ability to work flexible days and hours

                Ability to travel to Wellesley office as needed

Specific Responsibilites (partial list)

  • Front desk and reception dutes
  • Ensure all company protocols and policies are followed
  • Overall responsibility for phone calls, phone messages, client call-backs
  • Convert phone inquiries into scheduled appointments, or forward to a sales manager
  • Overall responsibility for daily opening and closing of spas
  • Maintain schedules in appointment software for all service providers

Operations and Administrative Responsibilities
  • Overall responsibility for client appointments:
    • Proper set-up and maintenance of all appointments
    • Appointment confirmations
    • Check in, check out and payment for services and products
  • Accurate and timely entry of all client data information
  • Update and maintain client data base
  • Maintenance of scheduling software system and implementation of new software modules
  • Overall responsibility for:
    • Maintenance of patient and client charts
    • Maintenance of client data base
    • Accuracy of sales tickets, credits and all transactions in mindbody
    • Opening and closing paperwork each day
    • Collection of payments: credit card processing, bank deposits, CareCredit, co-pays, deposits, etc.
  • Overall responsibility for:
    • All master forms, price lists and support materials used at front desk (“white binders”)
    • Amenity and nourishment area, reading materials
    • Proper display of brochures, marketing materials, window banners
  • Ensure neat, efficient front desk work environment
  • Ensure transport of equipment and supplies to field offices in time frame needed
  • Complete month-end close tasks in a timely manner
  • Overall responsibility for:
    • Maintaining product inventory
    • Maintaining lists of supplies needed and products needed 
    • Receive products and supplies and stock properly
    • Ensuring products and displays are clean and well-maintained
Responsibility for:
  • Cleanliness insidespa and store

  • Maintenance and repairs needed to keep spas in top condition

  • Maintenance of all office equipment

Patient Management Responsibilities
  • Ensure a pleasant environment and gracious treatment of all clients in all locations (music, client amenities, cleanliness, etc.)

  • Dispute and conflict resolution

  • Assist clients with product purchases and product decisions

  • Provide clients with basic information regarding services

Misc. Responsibilities
  • Help coordinate and assist at customer events, trade shows, and seminars

  • Administration of  client loyalty programs