Safety at SkinHealth
At SkinHealth we are dedicated to providing you with safe, high quality care throughout the COVID-19 pandemic. As we carefully open back up, things will look different when you come to our Boston or Wellesley location. We want to assure you that we take your health and safety very seriously.
We are complying, and exceeding, guidance from the CDC, OSHA and The State of Massachusetts.
Here are some key highlights for what to expect from a client perspective:
Screening: Upon entering our facilities, we have set up a screening station.We are requiring all clients and visitors to undergo a screening for any COVID-19 symptoms or exposures upon your arrival at SkinHealth. This includes taking your temperature with an infrared thermometer as well as filling out a screening questionnaire. All of our staff and providers are also screened daily. Anyone with symptoms of a possible respiratory illness is not allowed to work until they are better.
Mask policy: Please arrive wearing a mask. The mask needs to cover your mouth and nose snugly and fit comfortably at the side of your face.
At the discretion of SkinHealth, you will be provided with a surgical or procedural mask, which you will be required to wear throughout your time here.
Hand hygiene: Upon arrival, you will be asked to wash your hands or use hand sanitizer. We encourage frequent hand washing and hand cleaning. In addition to sinks in every room, we have hand sanitizer throughout the spa so you can clean your hands easily and frequently. Upon request you will also be given a pair of disposable gloves to wear during your visit.
No visitor policy: We know how important it is to have family or friends with you, but for the safety of all, we cannot allow visitors at this time. If you require assistance, certain exceptions will be made. We truly appreciate your cooperation on this.
Physical distancing and appointment times: To help keep clients and others at least 6 feet apart, spaces have been modified. We ask that you arrive exactly at the appointment time, not more than 5 minutes early and not late, in order to ensure all clients receive our same high-quality care in the safest manner possible. We appreciate your patience and understanding.
PPE: Our doctors, nurses, aestheticians and staff will wear masks and other Personal Protective Equipment (PPE) such as goggles, visors, gloves, etc. throughout your time at SkinHealth to keep both you and them safe.
Paperless Check Out: We will not be accepting cash at this time. When you make your appointment, you will be asked for a valid credit card number. This is the credit card we will use during check out. You may also read us the credit card number when you arrive so we can have your bill ready as you leave. We can print you a receipt or the receipt can be e-mailed to the address on file.
Disinfection: Our staff are thoroughly cleaning our facilities multiple times a day, with special attention on our exam and treatment rooms. We follow methods recommended by the CDC for disinfection. Our outside cleaning companies are taking extra care with sanitation. We have also invested in UVC light technology to disinfect treatment rooms and common areas.